Client relatonship Manager
|Job title:||Client relatonship Manager|
|Contact name:||Tony Yerasimou|
Client Relationship Manager
Circa £35,000 to £40,000 + Exceptional Benefits
My client is a globally recognised luxury award-winning tour operator who offer a range of bespoke travel itineraries to worldwide destinations
They are now seeking a Client relationship Manager to due join the team at their offices in the heart of Central London.
This is a great opportunity for a senior team leader, operations or sales manager, supervisor or customer service manager from a luxury tour operator seeking a new opportunity were you will be rewarded for your hard work.
Client Relationship Manager Duties and Responsibilities:
Work to aggressively reduce complaint ratios and compensation ratios across the business units
Provide monthly root cause analysis to the board, including resolution recommendations
responsible for our booking conditions including package sales and single element bookings
Ensure secure compliance is in place with the various laws and regulations affecting the business in selling and operating holidays
Provide training to improve guest issue handling knowledge and techniques
Provide oversight on all serious or complex issues, especially those where regulatory advice is required
Provide final recommendations and co-signatory sign off on high value compensation claims
Client Relationship Manager Experience Required:
At least three years of guest/client relationship management experience in the travel industry resolving client complaints
Proficiency in either, The Package Travel and Linked Travel Arrangement Regulations as well the ABTA Code of Conduct or ATOL Regulations is beneficial.
Client Relationship Manager Salary and Benefits:
Base Salary from £35-40K + Bonus
Elite travel perks
Pension scheme contribution
Subsidised private healthcare
Staff travel support
To apply for this Client Relationship manager role, please email your CV to email@example.com or contact Tony on 0207 812 3820 to discuss the opportunity and company in more detail.
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