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Job Details

Client relatonship Manager

Job title: Client relatonship Manager
Contract type: Permanent
Location: London
Industry: Tour Operators
Reference: TY23647
Contact name: Tony Yerasimou
Contact email: Tony@tmstalent.co.uk
Job description

Client Relationship Manager

Central London

Circa £35,000 to £40,000 + Exceptional Benefits

 

My client is a globally recognised luxury award-winning tour operator who offer a range of bespoke travel itineraries to worldwide destinations

 

They are now seeking a Client relationship Manager to due join the team at their offices in the heart of Central London.

 

This is a great opportunity for a senior team leader, operations or sales manager, supervisor or customer service manager from a luxury tour operator seeking a new opportunity were you will be rewarded for your hard work.

Client Relationship Manager Duties and Responsibilities:

  • Work to aggressively reduce complaint ratios and compensation ratios across the business units

  • Provide monthly root cause analysis to the board, including resolution recommendations

  • responsible for our booking conditions including package sales and single element bookings

  • Ensure secure compliance is in place with the various laws and regulations affecting the business in selling and operating holidays

  • Provide training to improve guest issue handling knowledge and techniques

  • Provide oversight on all serious or complex issues, especially those where regulatory advice is required

  • Provide final recommendations and co-signatory sign off on high value compensation claims

    Client Relationship Manager Experience Required:

  • At least three years of guest/client relationship management experience in the travel industry resolving client complaints

  • Proficiency in either, The Package Travel and Linked Travel Arrangement Regulations as well the ABTA Code of Conduct or ATOL Regulations is beneficial.

    Client Relationship Manager Salary and Benefits:

  • Base Salary from £35-40K + Bonus

  • Elite travel perks

  • Pension scheme contribution

  • Subsidised private healthcare

  • Travel insurance

  • Staff travel support

  • Career development

  • To apply for this Client Relationship manager role, please email your CV to tony@tmstalent.co.uk or contact Tony on 0207 812 3820 to discuss the opportunity and company in more detail.

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