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Job Details

Cruise Reservations Agents

Job title: Cruise Reservations Agents
Contract type: Permanent
Location: Surrey
Industry: Cruise
Reference: TY23431
Contact name: Tony Yerasimou
Contact email: Tony@tmstalent.co.uk
Job description

My client is well-known cruise company based in the surrey area. They are recruiting for Cruise Reservations Agents to join their team.

About the Role:

This role is a mix of support and sales, taking inbound and outbound calls. This is a really good opportunity for someone looking to get into travel and use your customer service experience. Previous travel industry experience is not required for this role

 

Cruise Reservations Agents Responsibilities:

  • Working towards revenue targets, convert Sales enquiry calls into bookings using our in-house reservation system
  • Servicing existing bookings through our in-house Reservation System, to match our customers' needs
  • Accountable for taking full ownership of guest issues
  • Perform against weekly/monthly department/personal KPIs
  • Delivering a personalised and premium level of customer service for every guest contact, including all phone and off phone contact

Cruise Reservations Agents Experience Required:

  • Experience within customer service or call centre environment is essential - Particularly within a cross functional customer service/sales/operational environment.
  • Experience of guest complaints desirable
  • Good attention to detail
  • Ability to multi task and work under pressure
  • Excellent interpersonal and communication skills.
  • Flexible, approachable with a passion for the business.
  • Working on a shift pattern, weekends will be worked on a regular basis
  • Working hours between 8.30am and 8:00pm - 37.5 hours week

Cruise Reservations Agents Salary and Benefits:

  • Base salary of £18,000 + Bonuses
  • 20 days holidays
  • Discounted holidays
  • Regular social events and prizes

 

Due to a high number of applications, ONLY successful applications will be contacted.

Please note, by applying to this job vacancy, you agree that TMS Talent may hold your personal details on our secure database for the sole purpose of helping you with future employment. We will never pass your details to a 3rd parties without your written permission. You have the right to request for your details to be removed at any time, please contact us and we will action immediately

 

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