Job Details

Cruise Reservations Agents

Job title: Cruise Reservations Agents
Contract type: Permanent
Location: Surrey
Industry: Cruise
Reference: TY23431
Contact name: Tony Yerasimou
Contact email:
Job description

My client is well-known cruise company based in the surrey area. They are recruiting for Cruise Reservations Agents to join their team.

About the Role:

This role is a mix of support and sales, taking inbound and outbound calls. This is a really good opportunity for someone looking to get into travel and use your customer service experience. Previous travel industry experience is not required for this role


Cruise Reservations Agents Responsibilities:

  • Working towards revenue targets, convert Sales enquiry calls into bookings using our in-house reservation system
  • Servicing existing bookings through our in-house Reservation System, to match our customers' needs
  • Accountable for taking full ownership of guest issues
  • Perform against weekly/monthly department/personal KPIs
  • Delivering a personalised and premium level of customer service for every guest contact, including all phone and off phone contact

Cruise Reservations Agents Experience Required:

  • Experience within customer service or call centre environment is essential - Particularly within a cross functional customer service/sales/operational environment.
  • Experience of guest complaints desirable
  • Good attention to detail
  • Ability to multi task and work under pressure
  • Excellent interpersonal and communication skills.
  • Flexible, approachable with a passion for the business.
  • Working on a shift pattern, weekends will be worked on a regular basis
  • Working hours between 8.30am and 8:00pm - 37.5 hours week

Cruise Reservations Agents Salary and Benefits:

  • Base salary of £18,000 + Bonuses
  • 20 days holidays
  • Discounted holidays
  • Regular social events and prizes


Due to a high number of applications, ONLY successful applications will be contacted.

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