Cruise Reservations Agents
|Job title:||Cruise Reservations Agents|
|Contact name:||Tony Yerasimou|
My client is well-known cruise company based in the surrey area. They are recruiting for Cruise Reservations Agents to join their team.
About the Role:
This role is a mix of support and sales, taking inbound and outbound calls. This is a really good opportunity for someone looking to get into travel and use your customer service experience. Previous travel industry experience is not required for this role
Cruise Reservations Agents Responsibilities:
- Working towards revenue targets, convert Sales enquiry calls into bookings using our in-house reservation system
- Servicing existing bookings through our in-house Reservation System, to match our customers' needs
- Accountable for taking full ownership of guest issues
- Perform against weekly/monthly department/personal KPIs
- Delivering a personalised and premium level of customer service for every guest contact, including all phone and off phone contact
Cruise Reservations Agents Experience Required:
- Experience within customer service or call centre environment is essential - Particularly within a cross functional customer service/sales/operational environment.
- Experience of guest complaints desirable
- Good attention to detail
- Ability to multi task and work under pressure
- Excellent interpersonal and communication skills.
- Flexible, approachable with a passion for the business.
- Working on a shift pattern, weekends will be worked on a regular basis
- Working hours between 8.30am and 8:00pm - 37.5 hours week
Cruise Reservations Agents Salary and Benefits:
- Base salary of £18,000 + Bonuses
- 20 days holidays
- Discounted holidays
- Regular social events and prizes
Due to a high number of applications, ONLY successful applications will be contacted.
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