Customer Relations Executive - Leading Online Tour Operator
|Job title:||Customer Relations Executive - Leading Online Tour Operator|
|Salary||£25k - 28k per year + Excellent Benefits|
|Contact name:||Tony Yerasimou|
Customer Relations Executive - Leading Online Tour Operator - Central London - To £28,000
Do you love putting your customers at the heart of everything you do and providing the best customer service available?
My client is leading luxury tour operator is seeking an experienced Customer Relations Executive.
As a Customer Relations Executive, you be responsible for responding to all pre and post departure enquiries and correspondence from customers,
either by telephone, email or letter.
You will ensure that calls and queries are answered efficiently, politely and in a timely manner and customers are left delighted with the level of customer service they have received.
Handling correspondence from customers, either by telephone, email or letter.
You will ensure that calls and queries are answered efficiently, politely and in a timely manner and customers are left delighted
with the level of customer service they have received.
Customer Relations Executive main duties will include:
Answering passenger and travel agent calls
Managing incoming email, responding to and prioritising customer enquiries
Helping maintain strict service level standards
Offering a friendly and efficient service
Managing in resort queries, offering advice and assistance to passengers
Managing and resolving pre-departure queries and complaints
Working with other business areas to improve customer experience
Customer Relations Executive Skills Required:
A proven track record in customer service within the travel industry
A Clear telephone Manner
Previous letter writing skills with good grammar skills is essential
Customer Relations Executive Remuneration and Benefits
Salary to £28,000 depending on experience
23 days holidays
Pension and Private Health Care
Monday to Friday
To apply for the role of Customer Relations Executive role, please email your CV to email@example.com or call Tony on 0207 8123 3820.
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