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Job Details

Customer Services Manager - Luxury Travel Company

Job title: Customer Services Manager - Luxury Travel Company
Contract type: Permanent
Location: London
Industry: Tour Operators
Reference: TY23690-1
Contact name: Tony Yerasimou
Contact email: Tony@tmstalent.co.uk
Job description

Customer Services Manager – Luxury Travel

Central London

To £45,000 + Benefits

My client is a high end luxury travel company specialising in a unique niche product.

They are now seeking a Customer Services Manager to manage their after sales team who provide clients with assistance regarding any pre and post departure requests.

The Customer Services Experience must  have previous experience in managing teams within a luxury department preferably within travel or service based industries dealing with high end clients and products.

Reporting to the Managing Director, your mission will be to organise, plan, and manage the team of Customer Services Executives and ensure best possible service to clients.

Customer Services Manager Duties and Responsibilities:

Oversee the hiring, induction, and training of the Customer services Team.

Define and implement standards/procedures for ensuring our customer service is optimised and efficient.

Assure the quality and the speed of responses to clients, considering that we work with an international clientele.

Supervise the activities of the team to ensure that their interaction with customers meets the high expectations and reflects positively on the company.

Achieve sales and profitability targets.

Understand and support budgetary requirements to increase performance 

Organise training programs for the team in order to update their product knowledge and enhance their skills.

  

Customer Services Manager Experience and Skills Required:

Experience of managing teams within a luxury environment and or/ an environment that supports the demands of high end international clients.

Excellent customer and people service skills, with the ability to motivate, develop and lead.

Excellent negotiation skills

Proactive, positive and with a “can do” attitude

Understanding of how to deliver performance against KPIs

Excellent communication and written skills in English 

Customer Services  Manager Salary and Benefits:

To Base salary to £45,000

31 days annual leave

Pension

Discounted holidays

To apply for the Customer Services Manager role, please email your CV to tony@tmstalent.co.uk or contact Tony on 0207 812 3820 for additional information on the company and role.

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