Job Details

Director of Business Travel Operations

Job title: Director of Business Travel Operations
Contract type: Full Time
Location: London
Industry: Business Travel
Reference: 23767/JD
Contact name: Jacky Docherty
Contact email:
Job description

My client, a leading Travel Management Company, is seeking an individual to head up a team looking after VVIP's of the companies clients. You will be responsible for the day to day running of the team and VVIP travellers. This role ideally requires a mixture of Operations, Account Management, Sales and Business Development. 


Director of Business Travel Operations Duties:

  • To drive income at point of sale and to identify income opportunities/missed opportunities.
  • Promote and establish preferred suppliers and database
  • To work alongside the Commercial team to ensure year on year productivity and efficiency
  • Develop added value benefits offering with key suppliers
  • Develop and maintain industry leading relationships with key preferred suppliers
  • Review and propose pricing models for clients
  • Overall responsibility for the smooth implementation of new client business, ensuring .
  • To ensure that a high touch service is delivered to new client and existing clients.
  • To attend meetings with both clients and travellers
  • Overall responsibility of client retention KPI’s throughout the lifetime of the contract.
  • Work alongside marketing team to review brand and marketing collateral
  • Generate new business opportunities for the company
  • Identify new business
  • Oversee the team and deal with all employee matters


Director of Business Travel Operations skills:

  • Previous TMC Operations & Account Management experience is preferable or at least Account management experience within the Travel Industry
  • Good communication and interpersonal skills.
  • Prior experience at account manager level.
  • Negotiation skills.
  • Innovative / Proactive.
  • Presentation skills
  • High service delivery and client retention skills 
  • Strong product and supplier knowledge
  • Ability to multi-task and meet tight deadlines 
  • Exceptional people and communication skills


Please contact me directly for more details on this role and a full job spec.

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