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Job Details

Head of Customer Service TRAVEL

Job title: Head of Customer Service TRAVEL
Contract type: Permanent
Location: London
Industry: Tour Operators
Salary £35k - 40k per year + Benefits
Reference: EK012358
Contact name: Elena Ktori
Contact email: elena@tmstalent.co.uk
Job description

A NEW ROLE IN TRAVEL – our client is seeking an experienced a HEAD of Customer Service Manager who has the ability to manage like-minded individuals and a remote team.  With a constant hunger for delivering an exceptional high quality service, whilst ensuring clear process is implemented and maintained. 

As a Head of Customer Service Manager you will undertake an array of tasks & responsibilities which include:

  • The successful operational management of a Client services department ensuring the successful delivery of delegate accommodation and VIP services.   
  • To develop and implement best practice within the client services team, ensuring that the highest levels of customer service are maintained and delivered to our variety of key accounts. 
  • Identify trends, maximise yield, and strive to achieve the best possible rates and opportunities for client solutions.
  • Develop and maintain processes and procedures within the department and remote team which maximise productivity, ensure clear communication and enable efficient, consistent service delivery.
  • Implement full post event de briefings, delivering strategic planning and budget proposals to the business along with reassessing process and service offerings. 
  • Be creatively proactive with clients and demonstrate an understanding of their industry/business needs.
  • Driving both a direct and remote team to achieve aggressive sales targets and the best service delivery, whilst achieving a high staff satisfaction score.

 

 

 

 

 

Skill requirements:

    • Team Management experience
    • Experience in an operations, quality and customer satisfaction management role
    • Budget, forecasting and target responsibility within Travel
    • Ability and proven track record of managing multiple and diverse teams
    • Experience working under pressure and at pace to aggressive deadlines
    • Sales experience is an asset
  • Demonstrate strong leadership with exceptional organisational and interpersonal skills
  • A strong multi-taker
  • Data analysis skills

 

 

 

For a fully confidential discussion on this Head of Customer Service Manager Job, please apply to this advert ASAP by clicking ‘Now’.  Contact Elena@TMStalent.co.uk 02078123817