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Job Details

Head of Customer Service TRAVEL

Job title: Head of Customer Service TRAVEL
Contract type: Permanent
Location: London
Industry: Tour Operators
Reference: EK014229
Contact name: Elena Ktori
Contact email: Elena@tmstalent.co.uk
Job description

What a fantastic new challenge TMS Talent is supporting our client with! 

Experienced Customer Service Manager who has the ability to manage like-minded individuals and a remote team.  With a constant hunger for delivering an exceptional high quality service, whilst ensuring clear process is implemented and maintained. 

As a Customer Service & Operations Manager you will undertake an array of tasks & responsibilities which include:

  • The successful operational management of a Client services department
  • To develop and implement best practice within the sales team, ensuring that the highest levels of customer service are maintained and delivered. 
  • Develop and maintain processes and procedures within the department and remote team which maximise productivity, ensure clear communication and enable efficient, consistent service delivery.
  • Driving both a direct and remote team to achieve aggressive sales targets and the best service delivery, whilst achieving a high staff satisfaction score.

What will I receive:  

Brilliant team environment

Social Events

Discounted Holiday Products available

A work environment where the management are passionate about their staff with a very LOW turnover!  

Skill requirements:

  • Team Management experience
  • Experience in an operations, quality and customer satisfaction management role
  • Budget, forecasting and target responsibility within Travel
  • Ability and proven track record of managing multiple and diverse teams
  • Experience working under pressure and at pace to aggressive deadlines

For a fully confidential discussion on this Customer Service & Operations Manager Job, please apply to this advert ASAP by clicking ‘Now’.

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