Job Details

Hotel Reservations Agent

Job title: Hotel Reservations Agent
Contract type: Full Time
Location: London
Industry: Hospitality
Reference: RAAJ01
Contact name: Anna Jones
Contact email:
Job description

Reservations Agent

TMS Talent is working with a 5* Hotel in West London who are seeking a dedicated Reservations Agent to join their talented Front of House Team. As a Reservations Agent, you will be the first responder and first impression for people calling into the Hotel.

Hotel Reservations Agent- Role Responsibilities:

To be keen to learn and to develop as much knowledge as possible in regard to the Hotel to deal with enquiries effectively

To be presentable at all times, reflecting the high standards across the hotel.

To be able to convert customer enquiries into bookings of rooms, restaurant and facilities

To use the hotel booking system efficiently and to keep accurate records

To support other Front Office staff as and when required

Hotel Reservations Agent- Skills/Experience:

Previous Experience as a Reservations agent in a hotel (4*/5* preferred)

To be able to provide the best in standards of Hospitality service

A strong work history

To be an articulate communicator- have strong written and verbal English skills

To be able to remain calm and retain professionalism under pressure

Great organisation skills and attention to detail


28 days holiday (including Bank Holidays)

Salary of £24,000

Meals provided during working shifts

Uniform provided

Discounts across the hotel

If you are interested in this position, please email an updated copy of your CV to Please note, due to the volume of applicants, only shortlisted candidates will be called.

Please note, by applying to this job vacancy, you agree that TMS Talent may hold your personal details on our secure database for the sole purpose of helping you with future employment. We will never pass your details to a 3rd parties without your written permission. You have the right to request for your details to be removed at any time, please contact us and we will action immediately.

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