Job Details

Senior Business Travel Consultant

Job title: Senior Business Travel Consultant
Contract type: Full Time
Location: London
Industry: Business Travel
Reference: 23451/JD
Contact name: Jacky Docherty
Contact email:
Job description

Senior Business Travel Consultant - London

An exciting opportunity has arisen for a Senior Business Travel Consultant to join this an independent, forward-thinking Travel Management Company based in the City of London.

This is to work on a small  team, working on our high profile Corporate accounts. You must be able to work to deadlines in a fast paced environment and work well under pressure. Your role will include booking flights, accommodation, hotels, and any ad-hoc travel on a request basis. You will also be repsonsible for an element of Business Developement within the role.

You will be responsible for handling travel reservations over the phone, on-line and in person. You will be responsible for all aspects of the clients travel itineraries.

Senior Business Travel Consultant Duties:

  • Looking after accounts, ensuring the highest possible standards are delivered at all times with a personalised and individual approach to each client
  • Adhere and enforce client SLA’s and Policies
  • Accurately and effectively service all travel requests from enquiry to reconciliation, ensuring all air, hotel, rail and/or other ancillary service reservations fully meet the client’s expectations.
  • Deal with any post-booking queries, rectifying any requested changes and efficiently processing reissues where required.
  • Complete all PNR’s and files accurately and promptly, ensuring all QC points are met as standard.
  • Respond and react to any client queries ensuring complaints are resolved in a timely and satisfactory manner in conjunction with your Management Team
  • Ticket all bookings as and when necessary
  • Manage personal and team Q’s
  • Negotiate the best rates from suppliers and actively seek to maximise savings and reduce client expenditure
  • Ensure client profiles are kept updated

Senior Business Travel Consultant Skills:

  • The successful candidate will have extensive business travel experience including working with Corporate VIP travellers
  • You must be fully conversant with Amadeus (cross-training may be given for the right candidate)
  • Good all-round fares knowledge is a must including negotiated contracted fares 
  • Manual fare builds, re-issues and ticketing would be an advantage
  • Superb attention to detail and ability to think outside the box.
  • Team player with the confidence to work independently.

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