Job Details

Software Project Manager

Job title: Software Project Manager
Contract type: Permanent
Location: London
Industry: Digital/Technology
Reference: EK018874
Contact name: Elena Ktori
Contact email:
Job description

As part of the Customer Delivery team, the Software Project Manager will be responsible for managing the customer request ticket queue, a variety of smaller projects for customers and compiling progress reports for the project management team. The Project Manager’s main activities will include planning, scheduling, organising meetings, reporting and escalating issues as appropriate.

As a Software Project Manager you will undertake an array of tasks & responsibilities:

  • Manage the PM customer request queue in Zendesk and ensure all tasks are appropriately assigned & completed
  • Manage the time & materials request queue and ensure all requests are appropriately assigned & completed
  • Work with the Customer Delivery, Infrastructure Services, and Development teams to schedule tasks and activities required to complete customer requests & projects
  • Work with customers to ensure the high-quality delivery of software & services
  • Track project activity and ensure appropriate engagement of internal and external resources to keep projects on track
  • Update project plans and communicate changes to stakeholders
  • Updating progress reports and dashboards on a weekly basis or as required
  • Run regular project meetings with key participants and promptly circulate minutes and actions
  • Create customer facing documents and articles as required

Software Project Manager Skill attributes:

  • Formal project management qualification or degree (ideally endorsed by the APM)
  • Proficiency in MS Office products including Word, Excel, PowerPoint, Planner and SharePoint
  • Excellent written and verbal English skills
  • Ability to confidently manage and interact with internal and external stakeholders at all levels
  • Strong organisation and prioritisation skills

Due to the number of applications – ONLY successful applicants will be contacted.

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