Job Details

Tour Leader Support - Customer Service - Cantonese

Job title: Tour Leader Support - Customer Service - Cantonese
Contract type: Permanent
Location: Hammersmith
Industry: Tour Operators
Reference: VV201120181
Contact name: Vinesh Vijayananthan
Contact email:
Job description

Our Client is a leading Travel Tour Operator and Wholesaler based in West London. We are currently looking for a Tour Leader Support position with Cantonese and Mandarin language skills for a new role within the company.


About the Role:

Within this role, you will be responsible for the forward planning of all group arrivals from Asia and familiaring yourself with the itinerary before arrival. You will check all vouchers have been issued and liaise with the tour leader on arrival and then offer support and consultation whilst the tour leader is in Europe.


This role will also involve assisting with the Quotations department, helping with amendments for the groups from the Sales department and working with the Services team for reconfirmation of services. This could involve booking and contracting Restaurants across Europe in co-operation with relevant team.


To be sucessful in this role you must possess excellent customer service skills as well as fluent Cantonese and Mandarin language skills. Relevant work experience within the Travel & Tourism sector is highly desirable but not essential for this role.


Due to the nature of the requirement, candidates must have working rights in the UK with the ability to work full time hours.


Due to a high number of applications, ONLY successful applications will be contacted.

Please note, by applying to this job vacancy, you agree that TMS Talent may hold your personal details on our secure database for the sole purpose of helping you with future employment. We will never pass your details to a 3 rd parties without your written permission. You have the right to request for your details to be removed at any time, please contact us and we will action immediately


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