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Job Details

Travel After Sales Administrator

Job title: Travel After Sales Administrator
Contract type: Permanent
Location: Kent
Industry: Tour Operators
Salary £19k - 21k per year + Exceptional Benefits
Reference: TY23791-4
Contact name: Tony Yerasimou
Contact email: tony@tmstalent.co.uk
Job description

Travel After Sales Administrator

Kent

Base salary to £21,000 + Benefits

My client is leading a worldwide tour operator who specialise in providing bespoke holidays USA, Caribbean, Mexico and Canada.

They are now recruiting for 2 Travel After Sales Administrator’s to join their team.

The Travel After Sales Administrator is responsible for the customer post booking needs by handling their questions and concerns and requests with speed and professionalism.

This is a great opportunity for candidates with travel industry experience as this client rarely recruits.

These roles are initially ofefred on a 1 year contract basis with the possibility of going permanent.

Travel After Sales Administrator Responsibilities:

Service customer telephone and email traffic

Management of booking modifications and cancellations

Delivery of pertinent information regarding a customer’s upcoming holiday

Ability to enthusiastically promote and upsell products within the USA, Caribbean, Mexico and Canada

Creation and distribution of customer documentation

Support the Reservations team in the servicing of sales calls during peak periods

Support the Agency Sales team in the servicing of online account set-up/re-set enquiries

Travel After Sales Administrator Experience Required:

Previous experience within the travel industry with good customer service skills.

Excellent communication skills, both written and verbal

Effectual organisational skills and attention to detail

Ability to embrace procedural, market, environmental change to meet business needs and objectives

Strong understanding of USA, Caribbean, Mexico and Canada travel product

Travel After Sales Administrator Experience Required:

Base Salary to £21,000 depending on experience

Monday to Friday working hours

Pension

28 days annual leave (includes 8 bank holidays)

Discounted Travel

To apply for this Travel After Sales Administrator role, please email your CV to tony@tmstalent.co.uk or contact me on 0207 812 3820 for information on the role and company