Job Details

A niche independent travel specialists based in Kent are now recruiting a Travel Agent to join their team

About the Role:

The successful applicant will be responsible for handling reservations over the telephone with Travel trade partners and via e-mail, whilst dealing with the administration of your bookings.

Working Monday to Friday 09:00-5.30hrs ONLY, as the Travel Agent you will undertake an array of tasks & responsibilities:

• Process bookings on the reservations system and other supplier on-line systems where applicable and ensure the customer is fully informed throughout the booking process
• Administration throughout the entire booking process for your bookings.
• Production of accurate passenger name lists to ground suppliers
• Running reports, entering insurance details, checking medical forms and similar
• Filing and general administrative duties.
• Preparing relevant documentation for despatch - e.g. booking confirmations, invoices, tickets, itineraries, letters, and amendments.

Travel Agent Skill attributes:

• The successful applicant will have an excellent telephone manner with good experience of working within Travel OR a Hotel OR STRONG Customer Service in a call centre
• Our client will also consider a Travel and Tourism Graduate who is passionate about the industry and will offer training
• Excellent attention to detail and the ability to work accurately with a good level of numeracy, excellent spoken and written English
• Strong customer service, influencing and negotiating skills
• Competent use of office IT products including MS word, MS excel and MS outlook
• Strong interpersonal and communication skills with the ability to develop relationships at all levels

Due to the number of applications - ONLY successful applicants will be contacted.

Please note, by applying to this job vacancy, you agree that TMS Talent may hold your personal details on our secure database for the sole purpose of helping you with future employment. We will never pass your details to a 3rd parties without your written permission. You have the right to request for your details to be removed at any time, please contact us and we will action immediately.