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Job Details

Travel Customer Support Consultant

Job title: Travel Customer Support Consultant
Contract type: Permanent
Location: Amersham
Industry: Tour Operators
Salary £21.5k - 25k per year + Exceptional Benefits
Reference: TY23661
Contact name: Tony Yerasimou
Contact email: tony@tmstalent.co.uk
Job description

Travel Customer Support Consultant

To £21,500 plus Bonus and benefits

Amersham

My client is a luxury travel company who specialise in bespoke escorted tours to worldwide destinations.

The company is a recognised market leading Travel Company within the UK who has won an accolade of travel awards for their excellence.

The Travel Customer Support Consultant is responsible for resolving any after sales queries prior to the client’s departure.

Travel Customer Support Consultant Job Responsibilities:

  • Assisting the sales team with client requests, details and administration post-sales
  • Establishing quick rapport with clients and suppliers while acting as the friendly, efficient and professional face of the company, delivering unrivalled service during every contact
  • Providing professional and knowledgeable information on extra services such as additional tours, restaurant reservations/recommendations and any additional special travel requests that clients may have
  • Chasing details such as passport information, flight details, contact details, travel pack photo, record data in bespoke booking system and sharing this information with DMC’s
  • Checking flight changes for impacts on itineraries and seeking solutions
  • Updating client documentation for upcoming trips and preparing all the necessary documents for the sales teams

Travel Customer Support Consultant Experience Required:

  • Previous travel industry experience (Preferable but not essential)
  • A Positive and enthusiastic approach
  • Exceptional customer service skills
  • Experience in a telephone sales/customer service environment
  • Excellent written and oral communication competency
  • High quality attention to detail

Travel Customer Support Consultant Salary and Benefits:

  • Base salary to £25,000 + Bonuses
  • 28 days annual leave
  • Pension
  • Travel Concessions

To apply for the Travel Consultant Support Consultant role, please forward your CV to tony@tmstalent.co.uk or contact me on 0207 812 3820 for additional information