Travel Reservations and Customer Services Manger
|Job title:||Travel Reservations and Customer Services Manger|
|Contact name:||Tony Yerasimou|
Travel Reservations and Customer Services Manager
Base Salary to £45K + Bonuses and Benefits
My client is a luxury high end river cruise company based in Surrey whose product is focused on the delivery of an unforgettable river cruising experience within Europe, Asia and Africa.
They are now looking to recruit a Travel Reservations and Customer Services Manager to join the team.
Candidates for this role must have a previous supervisory/management experience gained within the travel industry working with a high end travel product and dealing with HNWI’s. This is an essential element of the criteria and only candidates with this experience will be considered.
Travel Reservations and Customer Services Manager Responsibilities Include:
Management of the reservations team, in-house and remote workers, to ensure excellent service levels
Recruit and identify training needs including the ability to upsell
Track and maintain KPIs that ensure optimal efficiency within the department and measure performance accordingly
Monitor and regularly communicate progress to targets for team incentive scheme to motivate, inspire and retain team engagement
Ensure open communications within the team and across the business
Nurture and develop the culture of “personal” trade and consumer relationships to encourage contact with the office
Oversee every booking file to ensure the profitability of all bookings by avoiding errors and minimising reductions (to the booking)
Conduct annual appraisals for all team members in a timely manner
Conduct regular 1 to 1 and team meetings
Travel Reservations and Customer Services Manager Experience Required
Previous management/supervisory experience within the travel industry is essential
Experience working with a luxury travel product and HNWI’s
Excellent attention to detail
Excellent organisation and administration skills
Excellent interpersonal communication skills
Good understanding of financial aspects of a business
Travel Reservations and Customer Services Manager Salary and Benefits
Base salary to £45,000 + Bonus depending on experience
20 days holidays + 8 bank holidays
PMI, critical illness, life assurance
Annual free cruise benefit
To apply for this Travel Reservations and Customer Services Manager role, please email your CV to firstname.lastname@example.org or call me on 0207 812 3820 for additional information.