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Job Details

Travel Sales and Customer Services Manager

Job title: Travel Sales and Customer Services Manager
Contract type: Permanent
Location: Bromley
Industry: Tour Operators
Salary £30k - 32k per year + Great Benefits
Reference: TY23812
Contact name: Tony Yerasimou
Contact email: tony@tmstalent.co.uk
Job description

Travel Sales and Customer Services Manager

To £30,000 + Bonus and + Benefits

Kent

My client is a well established tour operator who specialise in holidays to the USA and Caribbean selling through both the travel trade and the direct consumer.

They are now looking to recruit a Travel Sales and Customer Services Manager on a 15 month contract to cover maternity, there is a possibility this role will the become permanent.

The Travel sales and Customer Services Manager will be overseeing the operation of the sales and customer service team.

They main responsibility of this role is to monitor, improve and drive progress towards sales and reducing operational processing time to increase customer satisfaction levels and productivity within the Customer area.

Candidates for this role must have previous travel industry experience at either management, team leader or supervisory levels having previously managed team’s of consultants.

My clients offer a support and rewarding working environment contributing to complete job satisfaction and enjoyment.

Travel Sales and Customer Services Manager Responsibilities:

Maintain staffing levels in the sales team on both a short- and long-term basis; to include input into recruitment, rota planning, management of and recording of absence and   annual leaveHandling performance management of the team to include training, KPIs development and delivery, ad hoc reviews, as well as annual reviews.

Conducting regular meetings and monthly 121’s and managing administration of team’s existing bookings, issuing of documentation, booking accuracy to ensure monies can be collected and working with the After Care team to ensure that all bookings are fit for travel.

Troubleshooting any guest issues pre, during and post departure, including dealing with complaints in conjunction with the Customer Service Team. 

Performing  team training, mentoring performance management to maximise their potential and growth within the company.

 

Travel Sales and Customer Services Manager Experience Required:

Previous team management experience within the travel industry managing sales or customer service teams

Ability to coach and motivate teams

Ability to deliver on set performance targets

Travel Sales and Customer Services Manager Salary and Benefits:

Base salary to £30,000 + bonuses

30 days annual leave including bank holidays

Monday to Friday 9-5.30

Discounted Travel

Pension

To apply for this Travel Sales and Customer Services Manager role, please email your CV to tony@tmstalent.co.uk or contact me on 0207 812 3820 for additional information on the role and company